MANE 6319: Quality Management Systems
Syllabus
Summer III 2024
Subject to any new Texas legislative mandate changes.
Course Information
MANE 6319, Section 90L
Meeting Days, Time, Location: Online
Course Modality: Online Asynchronous Course (OASYNC)
Instructor Information
Instructor Name: Dr. Douglas Timmer
UTRGV E-mail: douglas.timmer@utrgv.edu
Office Phone: 956-665-2608
Office Location: EENGR 3.224B
Office Hours: M-R 10:00 - 12:00, or by appointment
Welcome and Teaching Philosophy
Welcome to MANE 6319: Quality Management Systems. This is one of my favorite courses teach! After not teaching this course since summer 2020, I am excited to teach Quality Management once again. I have industrial experience in quality and quality improvement. Once I attended a seminar led by Dr. Deming whom you will hear more about later in the course.
Course Description, Prerequisites & Course Modality
Course Description
"Introduces philosophies, tools and methodologies of TQM, quality systems (ISO 9000, ISO 14000, 6-sigma), bench marking, quality function deployment, Taguchi method, Failure Mode and Effects Analysis (FMEA) and management tools."
Prerequisites
Consent of instructor.
Course Modality
This course is offered in the asychronous online mode.
Course Assignments & Learning Objectives
Learning Objectives
| Student Learning Outcome | Program Student Learning Outcomes | Major Course Requirement/Major Assignment/Examination |
|---|---|---|
| 1. Identify the pioneers of total quality management and their contributions to the field of total quality management | 1. Develop, manage and evaluate technical, business, and human performance processes in engineering setting | Quality Pioneer Report |
| 2. Explain the fundamental definitions of total quality management and continuous improvement | 1. Develop, manage and evaluate technical, business, and human performance processes in engineering setting | Learning Objective 2 Assignment |
| 3. Recognize the role of management in total quality management | 4. enhance leadership and technical skills to advance into management roles in a range of engineering fields | Learning Objective 3 Assignment |
| 4. Appraise customer satisfaction using quantitative and qualitative methods | 2. develop, manage, and evaluate technical, business, and human performance processes in engineering setting | Learning Objective 4 Assignment |
| 5. Apply the commonly used quality systems and standards | 1. Develop, manage and evaluate technical, business, and human performance processes in engineering setting | Learning Objective 5 Assignment |
| 6. Organize teamwork in total quality management | 2. develop, manage, and evaluate technical, business, and human performance processes in engineering setting | Learning Objectiver 6 Assignment |
| 7. Specify the role of engineers in total quality management | 4. enhance leadership and technical skills to advance into management roles in a range of engineering fields | Learning Objective 7 Assignment |
| 8. Manage continuous improvement and benchmarking activities | 2. develop, manage, and evaluate technical, business, and human performance processes in engineering setting | Learning Objective 8 Assignment |
| 9. Assess the skills and knowledge to lead a total quality management implementation project | 2. develop, manage, and evaluate technical, business, and human performance processes in engineering setting | Learning Objective 9 Assignment |
Course Assignments
I expect all students to fully participate in the course and exhibit professional behavior. Your learning will be evaluated using the following types of assignments.
Participation
Various assignments will be made throughout the course that will be clearly indicated as participation. Examples of participation assignment include discussion board entries, course diary entries, and submission of Quality Pioneer Draft reports.
Learning Objective Assignments
For Learning Objectives 2-8, individual assignments will be assigned on a weekly basis. The Learning Objective Assignments are individual assignments and are worth 10% of the semester grade each.
Quality Pioneer Report
Groups of three to four students will be formed by the instructor and each group will prepare a technical report. Throughout the semester, portions of the report will be submitted for feedback from the instructor. The final report will be worth 10% of the semester grade.
Assessment of Learning
Course Average
An overall course average will be calculated using the weighting scheme previously mentioned.
| Component | Weight | Cumulative Weight |
|---|---|---|
| Learning Objectives 2-8 Scores | 10% each | 80% |
| Final Quality Pioneer Report | 10% | 90% |
| Participation Average | 10% | 100% |
Final Letter Grade
Your final letter grade will be assigned using the overall Course Average score provided above.
| Course Average | Letter Grade |
|---|---|
| 90 - 100 | A |
| 80 - 90 | B |
| 70 - 80 | C |
| < 70 | F |
Late Work
Descriptions of each assignment, including due dates, will be provided throughout the course. All assignment should be submitted on or before their due date through Blackboard. The following rules apply:
- 10% penalty per day for work submitted after the due date,
- After one week, no credit will be given for late work,
- No late work will be accepted after study day,
- Certain assignments will will not be accepted late (these assignments will clearly be labelled).
Missing Assignments
Student who miss graded assignments will receive a grade of zero. If you are ill or have a serious problem that prevents you from submitting an assignment on the day it is due, please contact me prior to the due date (if possible) and arrangements for an alternative due date will be made.
A Typical Week
A typical week in MANE 6319 will follow the pattern described in the table below.
| Day of the Week | Activity |
|---|---|
| Monday morning | Current Week's Material posted in Blackboard |
| Monday evening | Optional Zoom meeting, time to be determined |
| Wednesday evening | Previous Week's assignment(s) are due |
Required Readings, Technology Needs, and Resource Materials
Textbook - required
Students are encouraged to explore renting a digital copy to reduce textbook costs.
Goetsch, David L. and Davis, Stanley B. Quality Management for Organizational Excellence: Introduction to Total Quality, 8th edition. New Jersey: Pearson Education Inc., 2016 (ISBN: 978-0-13-379185-3).
Blackboard
This course will utilize Blackboard for its course management software. Blackboard is maintained by the Center for Online Teaching and Technology (COLTT). You can access Blackboard through any Java-enabled web browser. Suitable web browsers are installed in the Intel lab in the Engineering build and other computer laboratories throughout campus.
To access Blackboard you will need an UTRGV e-mail account. Most students should have an UTRGV email account.
Tentative Calendar of Activities (Required on all syllabi.)
The calendar of activities is provided below.
| Week | Topic | Assignments |
|---|---|---|
| 1 (June 3-9) | Course Preparation | None |
| 2 (June 10-16) | Learning Objective 1 | Quality Pioneer Report |
| 3 (June 17-23) | Learning Objective 2 | Learning Objective 2 Assignment |
| 4 (June 24 - 30) | Learning Objective 3 | Learning Objective 3 Assignment |
| 5 ( July 1 - 7 ) | Learning Objective 4 | Learning Objective 4 Assignment |
| 6 (July 8 - 14) | Learning Objective 5 | Learning Objective 5 Assignment |
| 7 (July 15 - 21) | Learning Objective 6 | Learning Objective 6 Assignment |
| 8 (July 22 - 28) | Learning Objective 7 | Learning Objective 7 Assignment |
| 9 (July 29 - August 4) | Learning Objective 8 | Learning Objective 8 Assignment |
| 10 (August 5 - 11) | Learning Objective 9 | Learning Objective 9 Assignment |
| 11 (August 16) | Final Quality Pioneer Report | Final Quality Pioneer Report Submission |
Quality Pioneer Report Schedule
The schedule of Quality Pioneer Report deadlines is provided below.
| Assignment | Deadline |
|---|---|
| Group Formation | June 12, 2024 |
| Quality Pioneer Selection | June 19, 2024 |
| Quality Pioneer Bibliography | July 10, 2024 |
| Quality Pioneer Biography Draft | July 17, 2024 |
| Quality Pioneer Contributions Draft | July 24, 2024 |
| Quality Pioneer Key Elements Draft | July 31, 2024 |
| Quality Pioneer Final Report | August 16, 2024 |
All topics and assignments are tentative and subject to change. Adequate advanced notice of examinations will be provided.
Important Dates
A subset of the Summer III 2024 Academic calendar containing important dates is provided below. The entire academic calendar is available at https://www.utrgv.edu/_files/documents/admissions/utrgv-academic-calendar.pdf.
| Date | Event |
|---|---|
| June 3 | First day of classes |
| June 4 | Last day to add a class or register |
| June 18 | Census Day (last day to drop without it appearing on the transcript) |
| June 19 | Juneteenth Holiday. No Classes |
| July 4 | Fourth of July Holiday. No Classes |
| July 29 | Last day to drop (grade of DR) or withdraw (grade of W) |
| August 15 | Study Day. No classes |
| August 16 | Final Exams. Final Quality Pioneer Report due. |
| August 19 | Grades Due at 3 p.m. |
Course Policies and Procedures
We value a positive and supportive learning environment, and for us to thrive together, we must recognize that our responsibilities, actions, and contributions can impact and transform our learning. The course policies listed below are created to ensure your success by fulfilling course expectations while remaining flexible to account for unexpected events.
ATTENDANCE
Students are expected to attend all scheduled classes. UTRGV's attendance policy excuses students from attending class if they are participating in officially sponsored university activities, such as athletics, accommodation by Student Accessibility Services (SAS), observance of religious holy days, or military service.
Should extenuating circumstances, accommodations related to long-term complications from medical conditions should go through SAS. Students should contact the instructor in advance of the excused absence and arrange to make up missed work or examinations.
Recorded Lectures
The use of classroom recordings is governed by the Federal Educational Rights and Privacy Act (FERPA), UTRGV's acceptable-use policy, and UTRGV HOP Policy STU 02-100 Student Conduct and Discipline. A recording of class sessions will be kept and stored by UTRGV, in accordance with FERPA and UTRGV policies. Your instructor will not share the recordings of your class activities outside of course participants, which include your fellow students, teaching assistants, or graduate assistants, and any guest faculty or community-based learning partners with whom we may engage during a class session. You may not share recordings outside of this course. As referenced in UTRGV HOP Policy STU 02-100 Student Conduct and Discipline, doing so may result in disciplinary action.
COURSE DROPS
Please consider the following information when referencing course drops. Instructor-initiated drops can have significant financial consequences for students. According to UTRGV policy, students may drop any class without penalty earning a grade of DR (drop) until the official drop date. Following that date, students must be assigned a letter grade and can no longer drop the class. Students considering dropping the class should be aware of the "3-peat rule" and the "6-drop" rule so they can recognize how dropped classes may affect their academic success. The 6-drop rule refers to Texas law that dictates undergraduate students may not drop more than six courses during their undergraduate career. Courses dropped at other Texas public higher education institutions will count toward the six-course drop limit. The 3-peat rule refers to additional fees charged to students who take the same class for the third time.
ACADEMIC INTEGRITY
Members of the UTRGV community uphold the Vaquero Honor Code's shared values of honesty, integrity and mutual respect in our interactions and relationships. In this regard, academic integrity is fundamental in our actions, as any act of dishonesty conflicts as much with academic achievement as with the values of honesty and integrity. The Writing Center is an excellent resource to assist in learning about and avoiding plagiarism in writing. Violations of academic integrity include, but are not limited to: cheating, plagiarism (including self-plagiarism), and collusion; submission for credit of any work or materials that are attributable in whole or in part to another person; taking an examination for another person; any act designed to give unfair advantage to a student; or the attempt to commit such acts (Board of Regents Rules and Regulations, STU 02-100, and UTRGV Academic Integrity Guidelines). All violations of Academic Integrity will be reported to Student Rights and Responsibilities through Vaqueros Report It.
Student Support Resources
We are committed to your personal, academic, and professional success; please know you can reach out to me for questions and/or I can help you identify the resources you need. UTRGV offers student support resources designed to contribute to your well-being and academic excellence.
Students seeking academic help in their studies can use university resources in addition to an instructor's office hours. University Resources include the Advising Center, Career Center, Counseling Center, Learning Center, and Writing Center. These centers provide services such as tutoring, writing help, counseling services, critical thinking, study skills, degree planning, and connections student employment (through Handshake and HR Student Employment). In addition, services, such as the Food Pantry are also provided. Locations are listed below.
| Center Name | Brownsville Campus | Edinburg Campus | |
|---|---|---|---|
| Advising Center | AcademicAdvising@utrgv.edu | BMAIN 1.400, (956) 665-7120 | EITTB 1.000, (956) 665-7120 |
| Career Center | CareerCenter@utrgv.edu | BINAM 1.105, (956) 882-5627 | ESTAC 2.101, (956) 665-2243 |
| Counseling Center | Counseling@utrgv.edu | BSTUN 2.10, (956) 882-3897 | EUCTR 109, (956) 665-2574 |
| Food Pantry | FoodPantry@utrgv.edu | BCAVL 101 & 102, (956) 882-7126 | EUCTR 114, (956) 665-3663 |
| University Library | www.utrgv.edu/library, circulation@utrgv.edu | BLIBR, (956) 882-8211 | ELIBR, (956) 665-2585 |
| Learning Center | LearningCenter@utrgv.edu | BMSLC 2.118, (956) 882-8208 | ELCTR 100, (956) 665-2585 |
| Writing Center | WC@utrgv.edu | BUBLB 3.206, (956) 882-7065 | ESTAC 3.119, (956) 665-2538 |
Financial Need
Students who demonstrate financial need have a variety of options when it comes to paying for college costs, such as scholarships, grants, loans and work-study. Students should visit the Student Services Center (U Central) for additional information. U Central is located in BMAIN 1.100 (Brownsville) or ESSBL 1.145 (Edinburg) or can be reached by email (ucentral@utrgv.edu) or telephone: (956) 882-4026. In addition to financial aid, U Central can assist students with registration and admissions.
Blackboard Support
If you need assistance with course technology at any time, please contact the Center for Online Learning and Teaching Technology (COLTT).
| Campus: | Brownsville | Edinburg |
|---|---|---|
| Location | Casa Bella (BCASA) 613 | Education Complex (EEDUC) 2.202 |
| Phone | 956-882-6792 | 956-665-5327 |
| Toll Free | 1-(866)-645-4555 | |
| Support Tickets | Submit a Support Case via our Ask COLTT Portal | |
| Online Support | Chat with a Support Specialist online. | |
| 24/7 Support | Need Blackboard assistance after hours? You can call our main office numbers, (956)-882-6792 or (956)-665-5327, to speak with a support representative. | |
University Policy Statements
We care about creating a safe and supportive learning environment for all students. The University policy statements below are intended to create transparency for your rights and responsibilities as students. We each contribute to ensuring a safe and positive environment through our actions and conduct, and students are encouraged to advocate for their needs.
STUDENT ACCESSIBILITY SERVICES
Student Accessibility Services staff can be contacted at either campus to learn about and explore accessibility services.
| Campus: | Brownsville | Edinburg |
|---|---|---|
| Location: | Music and Learning Center (BMSLC, 1.107) | University Center (EUCTR, 108) |
| Phone: | phone (956) 882-7374 | phone (956) 665-7005 |
| ability@utrgv.edu | ||
STUDENTS WITH DISABILITIES
Students with a documented disability (physical, psychological, learning, or other disability which affects academic performance) who would like to receive reasonable academic accommodations should contact Student Accessibility Services (SAS) for additional information. In order for accommodation requests to be considered for approval, the student must apply using the mySAS portal and is responsible for providing sufficient documentation of the disability to SAS. Students are required to participate in an interactive discussion, or an intake appointment, with SAS staff. Accommodations may be requested at any time but are not retroactive, meaning they are valid once approved by SAS. Please contact SAS early in the semester/module for guidance. Students who experience a broken bone, severe injury, or undergo surgery may also be eligible for temporary accommodations.
PREGNANCY, PREGNANCY-RELATED, AND PARENTING ACCOMODATIONS
Title IX of the Education Amendments of 1972 prohibits sex discrimination, which includes discrimination based on pregnancy, marital status, or parental status. Students seeking accommodations related to pregnancy, pregnancy-related condition, or parenting should submit the request using the form found at Pregnancy and Parenting | UTRGV.
For questions about campus support services or public benefit programs for students who are pregnant, or parenting contact the Parenting Liaison officer in the Dean of Students Office.
| Edinburg: UCTR rm. 325 | Phone: 956.665.2260 |
| Brownsville: BCAVL rm. 209 | Email: dos@utrgv.edu |
SEXUAL MISCONDUCT AND MANDATORY REPORTING
In accordance with UT System regulations, your instructor is a "Responsible Employee" for reporting purposes under Title IX regulations and so must report to the Office of Institutional Equity & Diversity (OIED@utrgv.edu) any instance, occurring during a student's time in college, of sexual misconduct, which includes sexual assault, stalking, dating violence, domestic violence, and sexual harassment, about which she/he becomes aware during this course through writing, discussion, or personal disclosure. More information can be found at www.utrgv.edu/equity, including confidential resources available on campus. The faculty and staff of UTRGV actively strive to provide a learning, working, and living environment that promotes personal integrity, civility, and mutual respect that is free from sexual misconduct, discrimination, and all forms of violence. If students, faculty, or staff would like confidential assistance, or have questions, they can contact OAVP (Office for Advocacy & Violence Prevention) at (956) 665-8287, (956) 882-8282, or OAVP@utrgv.edu.
DEAN OF STUDENTS
The Dean of Students office assists students when they experience a challenge with an administrative process, unexpected situation, such as an illness, accident, or family situation, and aids in resolving complaints. Additionally, the office facilitates student academic related requests for religious accommodations, support students formerly in foster care, helps to advocate on behalf of students and inform them about their rights and responsibilities, and serves as a resource and support for faculty and campus departments.
Vaqueros Report It allows students, staff, and faculty a way to report concern about the well-being of a student, seek assistance in resolving a complaint, or report allegations of behaviors contrary to community standards or campus policies. The Dean of Students can be reached by email (dos@utrgv.edu), phone (956-665-2260), (956-882-5141), or by visiting one of the following office locations: Cavalry (BCAVL) 204 or University Center (EUCTR 323).
MANDATORY COURSE EVALUATION PERIOD
Students have the opportunity to complete an ONLINE evaluation of this course, accessed through your UTRGV account http://my.utrgv.edu. Course evaluations are used by the instructor to better understand the student experience in the course, which can inform revisions of the course to ensure student success. Additionally, course evaluations are also used by the instructor for annual performance review and promotion applications, teaching award applications, among others. For these reasons, your feedback, reflections, and insights on your experience in the course are invaluable to ensure student success and a quality education for all. You will be contacted through email with further instructions. Students who complete their evaluations will have priority access to their grades.
Online evaluations will be available on or about:
- To be announced