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Student Learning Objective 3

Recognize the role of management in total quality management

Learning Objective C

Integrate guiding principles, objectives and action plans into an organizations daily operations

Content

Mission and vision statements are important components of a company's culture. In addition to the textbook material, read Collin's material on BHAGs (big, hairy, audacious Goals). Resources for Learning Objective B are provided below:

  1. Excerpt from Collin's Build to Last, Chapter 5

Slide 17: Guiding Principles

  • The guiding principles establish the framework within which it will pursue its mission

  • Each principle encompasses an important organization values an important organization value

  • Represent the foundation of an organization's culture

Slide 18: Amazon's 14 Leadership Principles

Amazon's 14 Leadership Principles

Source:Link to Amazon's 14 Leadership Principles

Slide 19: Amazon's 14 Leadership Principles, continued

Amazon's 14 Leadership Principles

Source:Link to Amazon's 14 Leadership Principles

Slide 20: UTRGV Values

UTRGV Values

Source: UTRGV Values

Slide 21: Strategic Objectives

  • Strategic objectives translate an organization's vision and mission into measurable terms.

  • Objectives are more specific than mission statement but still broad

  • Characteristics of well-written strategic objectives

    • Are stated broadly enough that they don't have to be continually rewritten

    • Are state specifically enough that they are measurable, but not in terms of numbers

    • Are each focused on a single issue or desired outcome

    • Are tied directly to the organization's mission and vision

    • Are all in accordance with the organization's guiding principles

    • Clearly show what the organization wants to accomplish

Slide 22: Developing Action Plans

  • The action plan consists of specific tactics that are well-defined, finite projects and activities undertaken for the purpose of achieving a specific desired outcome

  • Well-written action plans have the following characteristics:

    • Provide the "how" for achieving broad strategic objectives

    • Are specific in nature

    • Are measurable

    • Can be quantifiable

    • Can be accomplished within a specified time frame

    • Can be assigned to a specific individual or group

    • Are tied directly to a broad objective

Slide 23: UTRGV Core Priorities

UTRGV Core Priorities

Source:UTRGV Core Priorities

Slide 24: UTRGV Student Success Core Priority

UTRGV Student Success Core Priority

Source: [UTRGV StudentSuccess Core Priority](https://www.utrgv.edu/strategic-plan/core-priorities/student-success/index.htm