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Student Learning Objective 3

Recognize the role of management in total quality management

Learning Objective E

Analyze employee motivation using Maslow's Hiearchy of Needs and Herzberg's 2-Factor Theory

Content

Maslow and Herzberg studied employee motivation. They examined factors that affect motivation tied to ethics and ethical behavior

Slide 30: Maslow's Hierarchy of Needs

Maslow's Hierarch of Needs

Source: Link to Maslow's Hierarchy of needs

Slide 31: Maslow's Pyramid

  • Needs must be satisfied in order from the bottom up

  • People focus most intently on their lowest unmet need

  • After a need has been satisfied, it no longer works as a motivating factor

Slide 32: Herberg's 2-Factory Theory

  • Herzberg proposed the Motivation-Hygiene Theory (2-factor theory) of job satisfaction

  • Satisfaction, which is primarily the result of motivation factors. These factors help increase satisfaction but have little effect on dissatisfaction

  • Dissatisfaction is primarily the rest of hygiene factors. These factors, if absent or inadequate, cause dissatisfaction, but their presence has little effect on long-term satisfaction

Slide 33: Motivator Factors

  • Achievement

  • Recognition

  • Work itself

  • Responsibility

  • Promotion

  • Growth

Slide 34: Hygiene Factors

  • Pay and benefits

  • Company Policy and Administration

  • Relationships with co-workers

  • Physical Environment

  • Supervision

  • Status

  • Job Security

Slide 35: Hygiene Dynamics

Please read the hygiene dynamics portion in your week 2 materials

Slide 36: Wikipedia Discussion

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