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Student Learning Objective 3

Recognize the role of management in total quality management

Learning Objective F

Describe the role and importance of management in ethics and ethical behavior.

Content

Managers play an important role in ethics. Management and especially direct managers are the interface between the organization and the employees and must play a prominent role in ethical organizations.

Slide 37: Manager's Role in Ethics

  • Set an example of ethical behavior,

  • Help employees make ethical choices,

  • Help employees follow through and exhibit ethical behavior

Slide 38: Organization's Role in Ethics

  • Create an internal environment that promotes, expects, and rewards ethical behavior

  • Set an example of ethical behavior in all external dealings

  • Figure 4-4: Guidelines for Handling Ethical Dilemnas

    • What solution is most likely to build trust among those involved?
    • What solution fits best into the company's value system?
    • What solution will pass the morning-after, front-gate, mirror, role reversal, and commonsense tests?
    • What solution is most liekly to enhance the organization's integrity?
    • What solution is the most responsible option?

Figure 4-4 from textbook

Slide 39: Beliefs versus Behavior

Employees are extremely perceptive at detecting differences between beliefs and behavior.

  • Possible reasons for disparity:

    • Self-interest and self-protection

    • Conflicting Values

    • Tangible or Intangible, Immediate or Deferred

    • How does management reward ethical behavior?

    • How does management unknowingly promote unethical behavior?
    • Does management unknowingly reward unethical behavior?