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Student Learning Objective 4

Specify the role of engineering in total quality management.

Learning Objective D

Construct solutions that minimize the impact of negativity within an organization.

Content

The topic for Module D is negativity. Negative is defined as any behavior by an employee (at any level) that works against the optimum performance of an organization. Tips for recognizing, and overcoming negativity are presented in the accompanying micro-lecture.

Slide 16: Negativity

  • Negativity is any behavior on the part of any employee at any level that works against the optimum performance of the organization.

  • Common categories of negativity are:

  • Control disputes,

  • Territorial disputes,
  • Dependence and independence issues,
  • Need for attention and responsibiltiy,
  • Authority,
  • Loyalty issues,

Slide 17: Recognizing Negativity

  • "I can't" attitudes

  • "They" mentality

  • Critical conversations

  • Blame fixing

Slide 18: Overcoming Negativity

  • Communicate

  • Establish clear expectations

  • Provide for anxiety venting

  • Build trust

  • Involve employees