Student Learning Objective 4

Specify the role of engineering in total quality management.

Learning Objective G

Develop leadership skills for managing change.

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Content

The topic for Module G is leadership and change.

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Slide 27: Leadership and Change

• Today’s global markets and competitive environment require constant change
• Leadership is crucial to successfully implementing changes

• Strategy for managers:

• Have a clear vision and corresponding goals,

• Exhibit a strong sense of responsibility,
• Be an effective communicator,
• Have a high energy level,
• Have the will to change

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Slide 28: Change Facilitation Model

• Figure 9-5: Change Facilitation Model

  1. Establish an understanding of the reality of continual change
  2. Establish and charter the steering committee
  3. Establish "antenna" mechanisms for anticipating change
  4. Develop a vision of the organization after the change
  5. Communicate the change vision to all stakeholders
  6. Implement the change
  7. Incorporate the change process in the organizational culture

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