Student Learning Objective 4
Specify the role of engineering in total quality management.
Learning Objective H
Distinguish between leadership and management and their respective roles and responsibilities.
Content
The topic for Module H is leadership versus management. People often confuse leadership and management. A common misbelief is that managers are leaders. This module presents a thorough comparison of leadership versus management. A key component to leadership is trust building.
Slide 29: Leadership versus Management, part 1
| Management | Leadership |
|---|---|
| Coping with complexity | Coping with change |
| Planning and budgeting for complexity | Setting the direction for change through the creation of a vision |
| Capacity to carry out plans through organizing and staffing | Aligns people to work toward the visition |
| Ensures the accomplishment of plans through controlling and problem solving | Inspires people to want to accomplish the plan |
Source: Textbook, page 126
Slide 30: Leadership versus Management, part 2
| Managers | Leaders |
|---|---|
| Administer | Innovate |
| Managers are copies | Leaders are originals |
| Maintain | Develop |
| Focus on system and structure | Focus on people |
| Rely on control | Inspire |
| Take the short view | Take the long view |
| Ask how and when | Ask what and why |
| Accept the status quo | Challenge the status quo |
| Do right things | Do the right thing |
Source: Goetsch and Davis (2000). Quality management : introduction to total quality management for production, processing, and services. Prentice-Hall (New Jersey), page 257
Slide 31: Trust Building and Leadership
- Vital to succeeding in today’s competitive environment
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Strategies
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Taking the blame and sharing the credit
- Pitching in and helping
- Being consistent
- Being equitable