Student Learning Objective 4

Specify the role of engineering in total quality management.

Learning Objective I

Create problem solving solutions

Content

The topic for Module I is problem solving. The first methodology is the plan-do-check-act (PDCA) cycle for continuous improvement as a problem solving technique. A second methodology is define-measure-analyze-improve-control (DMAIC process from Six Sigma). The final methodology is a general problem solving framework from the textbook.

Slide 32: Continuous Improvement

Figure 5-4: Continuous Process Improvement Cycle (PDSA):
Phase 1. Identify the opportunity
Phase 2. Analyze the process
Phase 3. Develop the optimal solution(s)
Phase 4. Implement
Phase 5. Study the results
Phase 6. Standardize the solution
Phase 7. Plan for the future

Source: Besterfield

Figure 5-4: Continuous Process Improvement Cycle

Slide 33: Six Sigma Approach

Six Sigma Process (DMAIC)
Define
Measure
Analyze
Improve
Control

Six Sigma Approach

Slide 34: Problem Solving Framework

The Decision Making process is a logical sequenced series of activities through which decisions are made.

Figure 16-3: Decision-Making Model
Identify or anticipate the problem
Gather the facts
Consider the alternatives
Choose the best alternative
Implement
Monitor and adjust

Figure 16-3: Decision-Making Model