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Student Learning Objective 5

Organize teamwork in total quality management.

Learning Objective A

Develop effective teams.

Content

Chapter 10 deals with teamwork. Most endeavors have become so large and complex that they cannot be completed by a single person. Therefore, teams must be utilized and to be competititve, teams must function well.

The topic for Module A is teams and teamwork. Four types of teams are presented in this module as well as characteristics of successful teams.

Slide 1: Teams

  • A team is a group of people with a common, collective goal

  • Rationale for teams:

  • Two or more heads are better than one

  • The whole (the team) is greater than the sum of its parts (individual team members)

  • People in teams get to know each other, build trust and as a result want to help each other

  • Teamwork promotes better communication

Slide 2: Types of Teams

  • Process Improvement Team
  • Cross-functional Team
  • Natural Work Team
  • Self-directed/self-managed work teams

Source: Besterfield (2003)

Slide 3: Characteristics of Successful Teams

  • Sponsor
  • Team charter
  • Team composition
  • Training
  • Ground Rules
  • Clear Objectives
  • Accountability
  • Well-defined decision procedures
  • Resources
  • Trust
  • Effective problem solving
  • Open communications
  • Appropriate leadership
  • Balanced participation
  • Cohesiveness

Source: Besterfield(2003)