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Student Learning Objective 5

Organize teamwork in total quality management.

Learning Objective B

Utilize stages of team development to improve teamwork.

Content

Building teams is the topic for Module B. Good teams do not just happen, they have to be built. A large part of the team-building process involves developing trust. Stages of team development as well as roles of team members are discussed in this module.

Slide 4: Team Makeup and Size

  • "Teams should be composed of those who are most likely to be able to satisfy the team's mission efficiently and effectively."

  • Most recommendations for teams size is 5 to 12

  • Six is often given as an ideal team size

Slide 5: Stages of Team Development

Forming - the beginning stage where members become aware of the boundaries of acceptable behavior

Storming - the most difficult state where members start to realize the amount of work that lies ahead

Norming - the stage where members begin to work together

Performing - the stage where the team members have settled their relationships and expectations

Adjourning - this stage is reserved for temporary teams (projects)

Slide 6: Team Member Roles

  • Team Leader

  • Faciliatator (not a team member)

  • Recorder

  • Timekeeper

  • Team Member

Source: Besterfield (2003)

Slide 7: Effective Team Meetings

  • Meetings should be regularly scheduled

  • An agenda should be developed

  • Agendas should contain: opening focus, previous meeting feedback, agenda review, agenda items, summary and action items

  • Periodically, the meetings should be evaluated by the participants

Source: Besterfield (2003)

Edge Method

  • Approach used in scouting
  • Notice arrows at each stage of Tuckman's Team Development Model
  • Notice suggested leadership method

Source: How Team Development...

EDGE Method