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Student Learning Objective 5

Organize teamwork in total quality management.

Learning Objective C

Create high performing teams.

Content

The topic for Module C is high performing teams. The goal of every organization should be the formation of high performing teams! High performing teams to not just happen. Theya re the result of good management and leadership practices combined with good employees. Several important issues regarding high performing teams are discussed in this module.

Slide 14: Teams are not Bossed - Teams are Coached

  • Coaches give their teams a clearly defined charter

  • Coaches make team development and team building a constant activity

  • Coaches are mentors

  • Coaches promote mutual respect between themselves and team members and among team members

  • Coaches make human diversity within a team a plus

Slide 15: Character Traits that Promote Teamwork

Figure 10-2: Character Traits that Promote Teamwork

  • Honesty/integrity
  • Selflessness
  • Dependability
  • Enthusiasm
  • Responsibility
  • Cooperativeness
  • Initiative
  • Patience
  • Resourcefulness
  • Punctuality
  • Tolerance/sensitivity
  • Perserverance

Figure10-2: Character Traits that Promote Teamwork

Slide 16: Decision Making Methods

  • Nondecision

  • Unilateral decision--made by one person (usually the leader)

  • Handclasp decision--one person decides and another agrees to the decision

  • Minority-rule decision--few members dominate the discussion and impose their will

  • Majority-rule decision--most members agree on the solution

  • Consensus --all members agree on the solution

Source: Besterfield (2003)

Slide 17: Structural Inhibitors

  • Unit structure

  • Accountability

  • Unit goals

  • Responsibility

  • Compensation and recognition

  • Planning and control

Slide 18: More on High Performing Teams

  • Characterics of High Performing Teams
  • Share a common purpose / goals
  • Build relationships for trust and respect
  • Balance task and process
  • Plan thoroughly before acting
  • Involve members in clear problem-solving and decision making procedures
  • Respect and understand each others' "diversity"
  • Value sunergism and interdependence
  • Emphasize and support team goals
  • Reward individual performance that supports the team
  • Communicate effectively
  • Practice effect dialogue instead of debate Identify and resolve group conflicts
  • Critique the way they work as a team, regularly and consitently
  • Practice continuous improvement

Source: http://www.improve.org/team1.html (inactive)

Characeristics of High Performing Teams