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Student Learning Objective 5

Organize teamwork in total quality management.

Learning Objective D

Analyze communications as a process.

Content

Chapter 11 discusses effective communications. The topics selected from chapter 11 are communications, listening and interpersonal skills, communication media and improving communications.

The topic for Module D is communications. Communication involves the transfer of a message through appropriate media. One of my favorite videos regarding communication involves a navy ship (please watch the video provided in the references). Two parties were talking in the video involving a navy ship but communication was not occurring.

Resources for Learning Objective D are provided below:

Slide 19: Communication

  • Communication is the transfer of a message (information, idea, emotion, intent, feeling or something else) that is both received and understood

  • Hearing is not communicating

Slide 20: A Communication Problem

Please watch the communication problem video from the Module D resources now.

Slide 21: Communication Levels

  • Figure 11-2: Communications Levels:
  • One-on-One Level
  • Team or Unit Level
  • Company Level
  • Community Level

Figure 11-2: Communication Levels

Slide 22: Communications as a Process

There are four categories of media: verbal, nonverbal, written and electronic.

graphic showing sender as a block on the left side, receiver as a block on the right side. There is a two-directional arrow connecting sender and receiver. Above the arrow is the medium