Student Learning Objective 5
Organize teamwork in total quality management.
Learning Objective H
Construct effective training.
Content
Chapter 12 deals with education and training. These are two very important topics that repeatedly apper in Deming's 14 points and the 11 key elements for total quality management from the textbook.
The topic for Module H is training and education. There are a variety of reasons to train ranging from improving deficiencies in the work force to becoming a world-class organization. Training is a must for any organization. ABET has emphasized that all engineers should be life-long learners.
Slide 45: Training Education, and Learning
- Training is an organized, systematic series of activities designed to enhance an individual's work-related knowledge, skills and understanding or motivation
- Education is a broader term of with training is a subset
- Learning is the acquistion of understanding
Slide 46: Instructional Methods
- Figure 12-4: Instructional Methods Checklist (6th edition)
- Videotapes
- Lecture
- Demonstration (one-on-one)
- Slides/Transparencies
- Role-Playing
- Audiotapes
- Film
- Simulation
- Case Studies
- Self-study Instruction
- Videoconferencing and Teleconferencing
- Computer Referencing and Online
Slide 47: Why Train?
- Quality of existing labor pool
- Global competition
- Rapid and continual change
- Technology transfer problems
- Changing demographics
Slide 47: Quality of Labor Pool
- Youth in the US spend barely 9% of their first 18 years in school
- Approximately 93% of the largest US companties must teach employees the three R's and other basic skills
- When compared with their conterparts in Canada, Europe and Asia, 23-year old people in the US place last in math and science
Slide 48: HS Graduate Rates in the Valley
- Texas has a high school graduation rate of 60%
- Almost 18% of state's high schools were tagged dropout factories
- Schools were labeled dropout factories if the size of the senior class is 60% or less than the size of the freshman class
- Nearly 2 dozen RGV schools were labelled "dropout factories"
- Criticism: simplistic approach that does not account for high mobility rate (17 to 19%)
Source: The McAllen Monitor, November 1, 2007
Slide 49: Rapid and Continual Change
- Rapid and continual change represents an insurmountable barrier to employees who are not functionally literate
- Functionally literate means academic performance at the 4.0 to 8.9 grade level
- US Employee facts:
- Almost 30 million adults in the US are functionally illiterate
- Approximately 20% of the US workforce has a reading comprehension level of 9th grade or lower
- Approximately 2.5 million people enter the work force with only limited language skills
Slide 50: Changing Demographics
Figure 12-7: Changing Demographics in the Workplace
- More than 80 percent of all new entrants into the workforce are women, minorities or immigrants
- The average age of employeed people is increasing
- More than 20 percent of all new entrants into the workforce are immigrants with limited English language skills
Slide 51: Benefits of Training
- Figure 12-8: Checklist of Training Benefits
- Fewer Production Errors
- Increased Productivity
- Improved Quality
- Decreased Turnover Rate
- Lower Staffing Costs
- Improved Safety and Health
- Fewer Accidents
- Minimized Insurance Costs
- Increased Flexibility of Employees
- Better Response to Change
- Improved Communication
- Better Teamwork
- More Harmonious Employee Relations
