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Student Learning Objective 6

Apply the commonly used quality systems and standards.

Learning Objective A

Compare Total Quality Management principles to the ISO 9001 system.

Content

This module introduces ISO 9001 and presents a comparison of ISO 9001 versus TQM. The benefits of registration are also provided.

Slide 2: History of ISO 9001

The present version of ISO 9001-ISO 9001:2015 - is the fifth iteration of the standard. Here is a brief history of ISO 9001 through the years:

  • ISO 9001:1987. The first publication of ISO 9001. Truly a manufacturing standar and very heavily focused on documentation. The requirements were based on U.S. military standards used by government contractors since World War II.
  • ISO 9001:1994. A minor revision to the standard. Still very proscriptive and focused on manufacturing. Difficult for services providers to interpret and apply.
  • ISO 9001:2000. A significant revision of the standard with a focus on continuous improvement, customer satisfaction, leadership, and process management. An attempt to make the standard more applicable to service providers, and to make it more flexible in general.
  • ISO 9001:2008. A very minor revision with only slight changes in wording. No actual requirements were added, removed, or changed.
  • ISO 9001:2015. A significant revision to the standard and another step away from its manufacturing origins. Much more of a model for managing and improving an organization, with risk lying at the heard of the standard. An excellent framework for long-term success and customer satisfaction.

Source: https://www.qualitydigest.com/inside/standards-article/121015-iso-90012015-introduction.html

Slide 3: Benefits of Registration

  • Wider customer acceptance of products and services

  • Improved effectiveness and reliability of its processes

  • Improved quality of products and services

  • Improved organizational performance and competitiveness

Slide 4: TQM versus ISO 9000

Figure 14.3: Total Quality Management Characteristics Compared With Those of ISO 9000.

Characteristics of Total Quality ManagementISO 9000TQM
Customer focus (internal and external)✓✓
Obsession with quality ✓
Scientific approach to problem solving✓✓
Long-term commitmentpartial✓
Teamwork✓
Continual process and product improvement✓✓
Education and training intensive✓✓
Freedom through control✓
Unity of purpose✓✓
Employee involvement and empowermentpartial✓

Slide 8: Eight Principles: ISO 9000's Basis

"ISO 9000 QMS is based on eight principles from total quality management (TQM):"

  1. Understand the customer's needs, meet the customer's requirements and strive to exceed the customer's expectation,

  2. Establish unity of purpose and organizational direction and provide an environment that promotes employee involvement and achievement of objectives,

  3. Take advantage of fully involved employees, using all their abilities for the benefit of the organization, .

  4. Recognized that things accomplished are the results of processes and that process along with related activities and resource must be managed,

  5. The multiple interrelated processes that contribute to the organization's effectiveness are a system and should be managed as a system,

  6. Continual improvement should be a permanent objective applied to the organization and to its people, processes, systems and products,

  7. Decisions must be based on the analysis of accurate, relevant and reliable data and information, and

  8. Both the organization the supplier benefitting from one another's resources and knowledge results in value for all.