Student Learning Objective 6
Apply the commonly used quality systems and standards.
Learning Objective F
Predicting the future of ISO 9000.
Content
The final module for student learning objective 6 predicts the future of ISO 9000
ISO Revision Process
-
Typical update cycle is 6-8 years; expected new version 2023 (from 2015 version) 1
-
In 2021, ISO announced it would skip the next scheduled revision 1
-
In 2023, ISO announced it would immediately commence revising ISO 9001:2015 1
ISO TC 176/SC2/WG29
- Update will be a 2-year process 2
- Revision date is uncertain but will probably be 2026
- There is a three-year transition when both standards (old and new) are in effect
Expected Changes
This material is taken from 1
- Integration of emerging technologies, including the rapid increase in digization and the use of artificial intelligence (AI) in automated decition marking [sic],
- Inclusion of ethics and integrity and alignment with company decisions, actions and interactions with stakeholders,
- Expansion of the concept of customer satisfaction to become the entire customer experience,
- Renewed focus on quality assurance (this could also lead to increased pressure to get ISO 9001 certified, a develepment that ISO would certainly appreciate)
- Clarifications for service providers and strengthening service requirements (some even suggest a separate standard for services),
- Further clarifications that the QMS is an integral part of the business processes