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Student Learning Objective 9

Assess the skills and knowledge to lead a total quality management implementation project.

Learning Objective A

Construct strategies for implementing TQM projects.

Content

The ninth and final learning objective addresses implementing a total quality management project. This is a large endeavor that requires strong management support and leadership. Chapter 22 provides suggestions and strategies for implementing total quality management.

Slide 1: Background

  • Read the introduction to chapter 22 (in blue text) on pages 396-397
  • Consider the impact of TQM upon Japanese industries

Slide 2: Rationale for Change

  • Limitations of traditional approach

  • We are bound to short-term focus

  • The traditional approach tends to be arrogant, rather than customer-focused
  • We seriously underestimate the potential contributions of our employees, particularly those in hands-on functions
  • The traditional approach equates better quality with higher costs
  • The traditional approach is short on leadership and long on "bossmanship"

Slide 3: Requirements for Implementation

  • Commitment by Top Management
  • Commitment of resources
  • Organization-wide Steering Committee
  • Planning and publicizing
  • Vision statement and guiding principles
  • Goals and objectives
  • Total Quality implementation plan
  • Awards and Recognition program
  • Infrastructure that supports deployment and continual improvement
  • Procedures
  • Organization
  • Union considerations

Slide 4: Role of Top Management: Leadership

  • Leaders pull rather than push
  • leaders know where they want to go
  • Leaders must be courageous and trustworthy
  • Leader's most important role after forming the vision and setting the course is helping people to do their jobs with pride

Slide 5: Implementation Plans

  • 5 must are presented on page 408
  • 20-step plan by authors is presented in figure 22-10

Slide 6: Figure 22-10 - The Goetsch-Davis 20-Step Total Quality Implementation Process

Figure 22-10: The Goetsch-Davis 20-step Total Quality Implementation Process

Slide 7: Things to Avoid

  • Don't train all the employees at once
  • Don't rush into total quality by putting too many people into teams
  • Total quality implementation must not be delegated
  • Don't start an implementation before you are prepared