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Student Learning Objective 1

Identify the pioneers of total quality management and their contributions to the field of total quality management.

Learning Objective D

Summarize the contributions of quality pioneers.

Content

The topic of Module D is quality pioneers.Your textbook focuses on Deming, Juran, Pareto and Crosby. Additional quality pioneers are provided in the supplementary material from the Summer's textbook.

Resources

Slide 13: Quality Pioneers

  • Your textbook mentions 3: Deming, Juran and Crosby

  • In your handouts for Student Learning Objective 1 read Summer who focuses on Feigenbaum, Shewhart, Deming, Juran, Crosby

  • The focus of your first learning objective

Slide 14: Deming

  • Viewed by many as the founder of the TQM movement

  • Book mentions major contributions as Deming cycle, Deming's 14 points, and the 7 deadly diseases

  • Deming is a favorite of mine; I attended one of his workshops

  • The highest quality award in Japan is the Deming medal

Slide 15

Picture of W. Edwards Deming

Slide 16: Deming Cycle

  • Deming called this the Shewhart Cycle

  • Often presented as 4 step process: Plan-Do-Check (or study)-Act

  • Very similar to the Six Sigma methodology of Define-Measure-Analyze-Improve-Control

Slide 17: Deming's 14 Points

  • Presented in Figure 1-4 on page 12

  • Serve as the foundation of much Total Quality management

  • Investigate the relationship between Deming's 14 points and the following documents: Figure 1--2, Key Elements to Total Quality, Besterfield's Approach to Total Quality

Slide 18: Juran

  • Juran is an internationally recognized authority on quality

  • Juran's contributions:

    • Three Basic Steps to progress

    • Ten Steps to Quality Improvement

    • The Pareto Principle

    • The Juran Trilogy

Slide 19: Pareto Principle

Due to Vilfredo Pareto, "80% of the trouble comes from 20% of the problems."

  • Juran applied to management by stating we should focus on 'vital few' sources of problems and not be distracted by trivial many

  • Pareto chart is often used to implement Pareto principle

Sample Pareto Chart

Slide 20: Juran's Managerial Breakthrough Approach

Figure 2-3 Holding the status quo (fighting fires)

Juran Figure 2-3

Juran Figure 2-4

Slide 21: Crosby

  • Crosby was a quality practitioner known for his advocacy of zero defects management

  • Crosby's contributions:

    • Crosby's quality vaccine

    • Crosby's 14 steps to quality improvement (figure 1--10 on page 15)

    • Crosby's four absolutes (quality tip on page 15)

Slide 22: Other Quality Pioneers

  • There are a number of people that were on the border of quality control/quality management

  • Your textbook focused strictly on quality management

  • Influential quality control figures include Shewhart, Feigenbaum, Taguchi, Ishikawa, Harry and Shingo