Skip to content

Student Learning Objective 1

Identify the pioneers of total quality management and their contributions to the field of total quality management.

Learning Objective E

Forecasting the future of Total Quality Management

  • Increasing global competition
  • Increasing customer expectations
  • Opposing economic pressures
  • New approaches to management

Slide 24: Future Quality Management Characteristics

  • Total commitment to continually increasing value for customers, investors and employees,
  • Firm understanding that market driven means that quality is defined by customers, not company,
  • Commitment to leading people with a bias for continuous improvement and communication,
  • Recognition that sustained growth requires the simultaneous achievement of four objectives continually forever: (a) customer satisfaction, (b) cost leadership, (c) effective human resources, and (d) integration with the supplier base, and
  • Commitment to fundamental improvement through knowledge, skills, problem solving and teamwork.

Slide 25: Future Quality Management Characteristics, continued

  • A commitment to fast-paced, constant learning, and an ability to respond quickly to changes in the competitive environment
  • A commitment to achieving end-to-end collaboration using web-based, on-demand tools that are fully integrated throughout the supply chain
  • A commitment to maintaining an environment in which creativity, critical thinking, and innovation are not just encouraged and supported, but demanded