MANE 6319: Quality Management Systems
Syllabus
Term (Summer III 2025)
Subject to any new Texas legislative mandate changes.
Course Information
Meeting Days, Time, Location: Online
**Course Modality: ** Asynchronous Courses (OASYNC)
Instructor Information
Instructor Name: Dr. Douglas Timmer
UTRGV E-mail: douglas.timmer@utrgv.edu
Office Phone: 956-665-2608
Office Location: EENGR 3.258
Office Hours: Monday - Thursday, 10:00 - 11:00 AM
Welcome and Teaching Philosophy
Welcome to MANE 6319: Quality Management Systems. This is one of my favorite courses teach! I have industrial experience in quality and quality improvement. Once, I attended a seminar led by Dr. Deming whom you will hear more about later in the course. This course is designed to incorporate quality management concepts and practices.
This semester will be first time that Brightspace is used as a replacement for Brightspace at UTRGV. I ask for everyones' patience as we together learn a new learning management system.
Course Description, Prerequisites & Course Modality
Course Description
Introduces philosophies, tools and methodologies of TQM, quality systems (ISO 9000, ISO 14000, 6-sigma), bench marking, quality function deployment, Taguchi method, Failure Mode and Effects Analysis (FMEA) and management tools.
Prerequisites
The prerequisite for MANE 6319 is consent of instructor.
Course Modality
This course is offered as an asynchronous online course.
Course Assignments & Learning Objectives
There are nine learning objectives for MANE 6319 that are listed below in the table below. The first column in the table below is the course learning objective. The second column is the corresponding program outcome for the engineering management program. The third column describes the course assignment used to assess the student learning outcome.
| Student Learning Outcome | Program Student Learning Outcomes | Major Course Requirement/Major Assignment/Examination |
|---|---|---|
| 1. Identify the pioneers of total quality management and their contributions to the field of total quality management | 1. Develop, manage and evaluate technical, business, and human performance processes in engineering setting | Quality Pioneer Report |
| 2. Explain the fundamental definitions of total quality management and continuous improvement | 1. Develop, manage and evaluate technical, business, and human performance processes in engineering setting | Learning Objective 2 Assignment |
| 3. Recognize the role of management in total quality management | 4. enhance leadership and technical skills to advance into management roles in a range of engineering fields | Learning Objective 3 Assignment |
| 4. Appraise customer satisfaction using quantitative and qualitative methods | 2. develop, manage, and evaluate technical, business, and human performance processes in engineering setting | Learning Objective 4 Assignment |
| 5. Apply the commonly used quality systems and standards | 1. Develop, manage and evaluate technical, business, and human performance processes in engineering setting | Learning Objective 5 Assignment |
| 6. Organize teamwork in total quality management | 2. develop, manage, and evaluate technical, business, and human performance processes in engineering setting | Learning Objectiver 6 Assignment |
| 7. Specify the role of engineers in total quality management | 4. enhance leadership and technical skills to advance into management roles in a range of engineering fields | Learning Objective 7 Assignment |
| 8. Manage continuous improvement and benchmarking activities | 2. develop, manage, and evaluate technical, business, and human performance processes in engineering setting | Learning Objective 8 Assignment |
| 9. Assess the skills and knowledge to lead a total quality management implementation project | 2. develop, manage, and evaluate technical, business, and human performance processes in engineering setting | Learning Objective 9 Assignment |
In addition to the Quality Pioneer and Learning Objectives 2-9 assignment, there will be additional participation assignments.
Assessment of Learning/Grading Policy
Course Assignments
I expect all students to fully participate in the course and exhibit professional behavior. Your learning will be evaluated using the following types of assignments.
Participation
Various assignments will be made throughout the course that will be clearly indicated as participation. Examples of participation assignment include discussion board entries, reflective assignments, and submission of Quality Pioneer Draft reports.
Learning Objective Assignments
For Learning Objectives 2-9, individual assignments will be assigned on a weekly basis. The Learning Objective Assignments are individual assignments and are worth 10% of the semester grade each.
Quality Pioneer Report
Groups of students will be formed by the instructor and each group will prepare a technical report. Throughout the semester, portions of the report will be submitted as a draft for feedback from the instructor. The draft submissions will be evaluated as participation assignments. The final report will be worth 10% of the semester grade.
Course Average
An overall course average will be calculated using the weighting scheme previously mentioned.
| Component | Weight | Cumulative Weight |
|---|---|---|
| Learning Objectives 2-9 Scores | 10% each | 80% |
| Final Quality Pioneer Report | 10% | 90% |
| Participation Average | 10% | 100% |
Final Letter Grade
Your final letter grade will be assigned using the overall Course Average score provided above.
| Course Average | Letter Grade |
|---|---|
| 90 - 100 | A |
| 80 - 90 | B |
| 70 - 80 | C |
| < 70 | F |
Late Work
Descriptions of each assignment, including due dates, will be provided throughout the course. All assignment should be submitted on or before their due date through Brightspace. The following rules apply:
- 15% penalty per day for work submitted after the due date,
- After one week, no credit will be given for late work,
- No late work will be accepted after study day,
- Certain assignments will will not be accepted late (these assignments will clearly be labelled).
Required Readings, Technology Needs, and Resource Materials
Textbook - required
Students are encouraged to explore renting a digital copy to reduce textbook costs.
Goetsch, David L. and Davis, Stanley B. Quality Management for Organizational Excellence: Introduction to Total Quality, 8th edition. New Jersey: Pearson Education Inc., 2016 (ISBN: 978-0-13-379185-3).
Information about the textbook information/pricing is from a previous course and may not be up to date.
Brightspace
This course will utilize Brightspace for its course management software. Brightspace is maintained by the Center for Online Teaching and Technology (COLTT). You can access Brightspace through any Java-enabled web browser. Suitable web browsers are installed in the Intel lab in the Engineering build and other computer laboratories throughout campus.
To access Brightspace you will need an UTRGV e-mail account. Most students should have an UTRGV email account.
Tentative Calendar of Activities (Required on all syllabi per HB 2504)
The calendar of activities is provided below.
| Week | Topic | Assignments |
|---|---|---|
| 1 (June 9-15) | Course Preparation | Participation Assignments |
| 2 (June 16-22) | Learning Objective 1 | Quality Pioneer Report |
| 3 (June 23-29) | Learning Objective 2 | Learning Objective 2 Assignment |
| 4 (June 30-July6) | Learning Objective 3 | Learning Objective 3 Assignment |
| 5 ( July 7-13 ) | Learning Objective 4 | Learning Objective 4 Assignment |
| 6 (July 14-20) | Learning Objective 5 | Learning Objective 5 Assignment |
| 7 (July 21-27) | Learning Objective 6 | Learning Objective 6 Assignment |
| 8 (July 28-Aug. 3) | Learning Objective 7 | Learning Objective 7 Assignment |
| 9 (Aug. 4-10) | Learning Objective 8 | Learning Objective 8 Assignment |
| 10 (Aug.11-17) | Learning Objective 9 | Learning Objective 9 Assignment |
| 11 (August 18 - 24) | Final Quality Pioneer Report | Final Quality Pioneer Report Submission ( due August 22) |
| August 25 | Grades are due at 3:00 pm |
Quality Pioneer Report Schedule
The schedule of Quality Pioneer Report deadlines is provided below.
| Assignment | Date |
|---|---|
| Group Formation | Week 2 |
| Quality Pioneer Selection | Week 3 |
| Quality Pioneer Bibliography | Week 6 |
| Quality Pioneer Biography Draft | Week 7 |
| Quality Pioneer Contributions Draft | Week 8 |
| Quality Pioneer Key Elements Draft | Week 9 |
| Quality Pioneer Final Report | Week 11 |
All topics and assignments are tentative and subject to change. Exact dates will be given in the course assignments.
Course Policies and Procedures
UTRGV values a positive and supportive learning environment, and for us to thrive together, we must recognize that our responsibilities, actions, and contributions can impact and transform our learning. The course policies listed below are created to ensure your success by fulfilling course expectations while remaining flexible to account for unexpected events.
ATTENDANCE
The official UTRGV attendance policy, provided at UTRGV's Attendance Policy, excuses students from attending class if they are participating in officially sponsored university activities, such as athletics, accommodation by Student Accessibility Services (SAS), observance of religious holy days, or military service.
Should extenuating circumstances, accommodations related to long-term complications from medical conditions should go through SAS. Students should contact the instructor in advance of the excused absence and arrange to make up missed work or examinations.
Recorded Lectures
The use of classroom recordings is governed by the Federal Educational Rights and Privacy Act (FERPA), UTRGV's acceptable-use policy, and UTRGV HOP Policy STU 02-100 Student Conduct and Discipline. A recording of class sessions will be kept and stored by UTRGV, in accordance with FERPA and UTRGV policies. Your instructor will not share the recordings of your class activities outside of course participants, which include your fellow students, teaching assistants, or graduate assistants, and any guest faculty or community-based learning partners with whom we may engage during a class session. You may not share recordings outside of this course. As referenced in UTRGV HOP Policy STU 02-100 Student Conduct and Discipline, doing so may result in disciplinary action.
Artificial Intelligence (AI) Technologies
To learn more about AI technology, please visit the Center for Online Learning and Teaching Technology AI Technology website. As an instructor and engineering, I value and incorporate AI in many of my activities.
The use of AI, such as (but not limited to) ChatGPT, Grok, Co-pilot, is prohibited in this class. All submissions must be created solely by the students without the assistance of AI. All written submissions, individual or group, will be submitted to TurnItIn which checks for plagiarism and the use of AI.
ACADEMIC INTEGRITY
Academic integrity is fundamental in our actions, as any act of dishonesty conflicts as much with academic achievement as with the values of honesty and integrity. Violations of academic integrity include, but are not limited to: cheating, plagiarism (including self-plagiarism), and collusion; submission for credit of any work or materials that are attributable in whole or in part to another person; taking an examination for another person; any act designed to give unfair advantage to a student; or the attempt to commit such acts (Board of Regents Rules and Regulations, STU 02-100, and UTRGV Academic Integrity Guidelines). All violations of Academic Integrity will be reported to Student Rights and Responsibilities through Vaqueros Report It.
Student Support Resources
COLTT Help Desk
If you need assistance with course technology at any time, please contact the Center for Online Learning and Teaching Technology (COLTT).
University Policy Statements
STUDENT ACCESSIBILITY SERVICES
Student Accessibility Services has offices on Brownsville and Edinburg campuses. Visit the SAS web page to learn more and explore accessibility services.
STUDENTS WITH DISABILITIES
Students with a documented disability (physical, psychological, learning, or other disability which affects academic performance) who would like to receive reasonable academic accommodations should contact Student Accessibility Services (SAS) for additional information. The student must apply for accommodations using the mySAS portal and is responsible for providing sufficient documentation of the disability to SAS. Upon submission of the request, students should expect to participate in an interactive discussion, or an intake appointment, with SAS staff. Accommodations may be requested at any time but are not retroactive, meaning they are valid moving forward after approval by SAS. Students should contact SAS early in the semester/module for guidance.
Students who experience a broken bone, severe injury, or undergo surgery may also be eligible for temporary accommodations. Please contact Student Accessibility Services (SAS) for more information.
PREGNANCY, PREGNANCY-RELATED, AND PARENTING ACCOMODATIONS
Title IX of the Education Amendments of 1972 prohibits discrimination based on sex, which includes discrimination based on pregnancy, marital status, or parental status.
Students seeking accommodations related to pregnancy, pregnancy-related condition, or parenting should submit the request using the form found at Pregnancy and Parenting | UTRGV.
SEXUAL MISCONDUCT AND MANDATORY REPORTING
In accordance with UT System regulations, your instructor is a "Responsible Employee" for reporting purposes under Title IX regulations and so must report any instance of sexual misconduct, which includes sexual assault, stalking, dating violence, domestic violence, and sexual harassment to the Office of Title IX and Equal Opportunity (otixeo@utrgv.edu). More information can be found on the OTIXEO website. If students, faculty, or staff would like confidential assistance, or have questions, they can contact OAVP (Office for Advocacy & Violence Prevention).
MANDATORY COURSE EVALUATION PERIOD
Students have the opportunity to complete an ONLINE evaluation of this course, accessed through your my.UTRGV account. Course evaluations are used by the instructor to inform revisions of the course to ensure student success. Course evaluations are also used by the instructor for annual performance review and promotion applications, teaching award applications, among others.
Online evaluations will be available on or about:
Summer II 2025 (5 weeks) August 15 - 21, 2025
Important Dates
A subset of the Summer III 2025 Academic calendar containing important dates is provided below. The entire academic calendar is available at UTRGV Academic Calendar.
| Date | Event |
|---|---|
| June 9 | First day of classes |
| June 10 | Last day to add a class or register |
| June 19 | Juneteenth Holiday. No classes |
| June 25 | Census Day (last day to drop without it appearing on the transcript) |
| July 4 | Fourth of July Holiday. No Classes |
| August 4 | Last day to drop (grade of DR) or withdraw (grade of W) |
| August 21 | Study Day. No classes |
| August 22 | Final Exams. Final Quality Pioneer Report due. |
| August 25 | Grades Due at 3 p.m. |
A Typical Week
A typical week in MANE 6319 will follow the pattern described in the table below.
| Day of the Week | Activity |
|---|---|
| Monday morning | Current Week's Material posted in Brightspace |
| Tuesday evening | Optional Zoom meeting, time to be determined |
| Wednesday evening | Previous Week's assignment(s) are due |